Do you accept wire transfer payment?
Wire transfer payment is offered to both and international and domestic customers. In order for you to obtain the bank...
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Shopping Cart Questions
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What is the production lead-time for out of stock products?
The production lead-time on out-of-stock products will vary. Upon placing your order, a member of our team will contact you... -
Can I pick up directly from Tisch Scientific’s facility?
Yes, you can but it must be arranged with our Customer Advocate team to do so since we are primarily... -
Can you ship via USPS?
We currently do not ship via USPS. Our default shipper is UPS, but may also ship via FedEx or DHL... -
Can I use my FedEx or DHL account for shipping?
If a customer has a UPS account, please select “UPS COLLECT” as the shipping method when checking out online. We... -
How can I receive my tracking number?
Once your order has shipped from our facility, your tracking number will be automatically emailed to email address associated with... -
How can I receive my invoice?
For customers who have placed orders by a prepaid method (Credit Card, PayPal, Wire Transfer), you can access your invoices... -
International Payment
International customers are required to pay by Wire Transfer or PayPal. If the product is in stock in our facility,... -
How do I get product samples?
Samples are not offered on all products. When they are offered you will see the option to buy samples at... -
Can I pay using PayPal?
We accept Paypal as a form of payment for both international and domestic customers. You will find the Paypal payment... -
Is there a minimum order requirement on your website?
For domestic orders, the minimum order requirement is $20.00. For international orders, the minimum order requirement is $250.00. -
How can I check stock?
We recently implemented a “Live Stock Check” feature on all of our products, and we strongly encourage that our customers... -
Do you keep Whatman products stocked?
As a distributor of Whatman products, we have made an effort to stock a selection of frequently-ordered items. Otherwise, Whatman... -
Do you accept returns?
Please refer to the Terms and Conditions pages posted on our website for this information and all other terms of... -
Where do you ship from?
We ship direct from our facility in Cincinnati, Ohio. Our hours of operation are Monday-Friday from 7:00 AM to 3:30... -
How can I contact you after-hours?
Please submit all after-hour inquiries/requests to support@tisch-env.com. These emails will be responded to the following business day. You may also... -
Do you assess sales tax?
We only assess sales tax for orders shipping to Ohio, Kentucky, and Indiana. If you are tax exempt in these... -
Do you offer Whatman products?
We are proud to be one of just 16 distributors in the U.S. who is a national authorized direct dealer...
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